Returns, Refunds & Exchanges

Thanks for shopping with us! 

 

If you are not entirely satisfied with your purchase, don’t worry, we’re here to help.

 

Returns

 

We do accept returns for whatever reason. Whether it’s the wrong size, or doesn’t suit your house, that’s not a problem. You have 21 calendar days to return your order from the date you received it.

 

To be eligible for a return, we please ask that your item or items are:

  • Unused
  • In the original packaging.

 

PLEASE NOTE: We’ve extended our return policy for the holidays! Purchases made during the Black Friday sale are eligible for a 45-day return period, giving you extra time to ensure everything is perfect. All items must be unused and in their original packaging.

 

Return Shipping

 

You will be responsible for paying for your own shipping costs for returning your item to us, we do recommend that you take out adequate insurance for any loss or damage that may occur during your return shipping, these shipping costs are non-­refundable. Please note we do not insure your return items if damaged during the return shipping you will need to contact your courier to recover your costs for any damage. 

 

If your item has arrived damaged in transit, we will cover your return shipping costs for you. Please email hello@chloejadehome.com with photos of the damaged product. We will then start the returns process.

 

Please insert your order number and name on a piece of paper and put it in the box with your item. As without this we may not be able to identify the return.

 

Our Return Address is: 

Chloe Jade Home

Unit 2, Wolfe Close

Parkgate Industrial Estate

Knutsford

WA16 8XJ

 

Refunds

 

Once item has arrived back with ourselves, we will give it a quick inspection to make sure everything is in order, and then notify you to say we’ve received your item,

 

Once everything is is approved with us, we will initiate a refund to your payment card (or original method of payment) excluding the initial delivery fees.

 

The refund is likely to take around 3-5 days to appear on your statement (dependent on your bank).

 

Contact Us

 

Is you have any further questions regarding our returns policy, or would like some help with your returns process, please get in touch at hello@chloejadehome.com