How can we help?

Use the contact form to get in touch! Alternatively you can email us directly at support@chloejadehome.com

How can we help?
Contact Us

FAQ

How long will it take to receive my order?

We aim to process, dispatch and deliver all orders within 5-7 business days of an order being placed.

Do you offer shipping outside the UK?

Absolutely! We are thrilled to announce that Chloe Jade Home now offers international shipping to selected EU countries. No matter where you are within these regions, you can enjoy our beautifully crafted home decor and accessories.

Do you accept returns?

We accept returns for whatever reason. Whether it’s the wrong size, or doesn’t suit your house, that’s not a problem. You have 21 calendar days to return your order from the date you received it.

How do I use a promotional code?

Once you reach checkout, there will be a text box on the right which will let you enter the discount code. If you're on mobile, this can be found at the top of the checkout page.

What’s the best way to contact Chloe Jade?

The easiest way is to message us via our live chat function, or via our instagram page @chloejade.home. Alternatively, you can contact us through the contact form on our site.

I’ve put the wrong information in my order, how do I modify it?

The easiest way to modify an existing order is to email us at support@chloejadehome.com. We’ll be happy to help.

How do I get updates regarding new products, offers and discounts?

You can sign up to our newsletter, and follow us on instagram @chloejade.home

Do you have a showroom or shop?

We currently operate online only. However, we have a showroom currently in the works that will enable you to visit us in person. If you’d like to see more pictures or videos of any of our products, send us a message and we’ll get them over to you!

How do I make a return?

To make a return, please send your item to the following address: Chloe Jade Home, Unit 1 The Warehouse, Ash Street, Northwich, CW9 5LL. Please attach a note containing your order number so we can identity your return.