Delivery Information

 

Currently delivery is only available for Mainland UK. All orders are processed and dispatched within 1 business day of your order being placed.

 

All orders are either shipped using Parcelforce’s express 48 delivery service, or using royal mails tracked 48 service which often takes 1-2 business days (maximum 3 business days) to reach you.

  

*All services are tracked. Tracking information will be provided by the courier to the email attached to the order.

 

Delivery rates are as follows:

 

UK Mainland (excluding Northern Ireland):

 

  • £4.50 for all orders (1-3 business days)

 

Northern Ireland:

 

  • £12.99 for all orders (1-3 business days)

  

Delivery Terms:

 

We work closely with our couriers to ensure you receive your items as quick as possible. As our delivery service is outsourced to external couriers (Royal Mail & Parcelforce), we cannot guarantee that your order will arrive in the time stated at checkout. During busy times e.g Black Friday & Christmas, there may be some slight delays in delivery times, although we will do our very best to ensure this is not the case. 

 

You will receive a links from the courier prior to your delivery being attempted, you can use this link do adjust your delivery options, such as changing the date, or providing a safe place.

 

In the event of a customer inputting the wrong delivery address in to their order, we cannot unfortunately take responsibility for this order being delivered to the wrong address. We will try our best to locate the parcel and attempt to get it redelivered to the correct location.

 

For information regarding returns, please see our returns policy at the bottom of the web page. For any additional info, please email us at hello@chloejadehome.com.