Delivery Information

Delivery Information 

All orders are shipped using DPD or Royal Mail, depending on the size of your order. Standard delivery usually takes 4–6 business days. For European deliveries, please allow 5–7 business days.

For orders containing only Dolni products, delivery is usually 1–2 business days.

All services are tracked. Tracking details will be provided by the courier to the email linked to your order. If you provide a phone number, tracking updates will also be sent by SMS.

 

Delivery rates are as follows:

 

UK Mainland (excluding Northern Ireland):

  • £4.99 for all orders (4-6 Business Days)

Northern Ireland:

  • £9.99 for all orders (5-7 Business Days)

Republic of Ireland:

  • £9.99 ( 6-8 Business Days)
  • All tax & duties are included.
  • Our maximum order value for EU is currently £135. If you wish to place an order over £135, please place more than one order.

Germany, France & Netherlands:

  • £9.99 (7-9 Business Days)
  • Our maximum order value for EU is currently £135. If you wish to place an order over £135, please place more than one order.

 

Delivery Terms:

 

We work closely with our couriers to ensure you receive your items as quick as possible. As our delivery service is outsourced to external couriers, we cannot guarantee that your order will arrive in the time stated at checkout. During busy times e.g Black Friday & Christmas, there may be some slight delays in delivery times, although we will do our very best to ensure this is not the case. 

 

You will receive links from the courier prior to your delivery being attempted, you can use this link do adjust your delivery options, such as changing the date, or providing a safe place.

 

In the event of a customer inputting the wrong delivery address in to their order, we cannot unfortunately take responsibility for this order being delivered to the wrong address. We will try our best to locate the parcel and attempt to get it redelivered to the correct location. Please also double check your order confirmation email to ensure you have ordered the items you desire. We cannot pay for the return postage if you order the incorrect items by mistake.

 

For information regarding returns, please see our returns policy at the bottom of the web page. For any additional info, please email us at hello@chloejadehome.com.